In fact, we do not have system to remind you your member ID. But your member ID must be your email and we have recommend your to use your ebay Email and Password.

If you really forget your member ID, please email to us.

If you forget the Passord

- Please press the button below
- Make sure your are using your registered email account
- Type "Check Password" at Title field
- Then we will send the password to your registered email account

If you forget the Order Number,
- Please Login First
- Then go to "My Profile" section at Top Right Menu
- Then Press "My Profile History Page"
- Then you can find all order numbers of your past orders

If you forget Your Details,
- Please click "Check Order" at Top Menu Bar
- Then Enter your ID, Passwords and the Order Number
- Then you can view all your Order Details
- If you forget the Order Number, please read FAQ 03.

If you mail order payment for to us, you can check your payment status by:
- Please click "Check Order" at Top Menu Bar
- Then Enter your ID, Passwords and the Order Number
- Then Press the Order Information in Detail
- Then in the Table, you can find the Payment Date and Status

If you want you check your parcel status,
- Please click "Check Order" at Top Menu Bar
- Then Enter your ID, Passwords and the Order Number
- Then you can find the Shipping Date and Expected Arrival Date.

If you want to upgrade your membership
- Please visit our Introduction Tour at Left Menu Bar
- Please Login with your ID and Password
- Then please go to My Profile at Top Right Menu Bar
- Choose the My Profile History Page to check Your Order History
- If you meet the requirements and decide to upgrade
- Then fill in the Upgrade Application Form

If you do not have credit card or do not want to use credit card online, it doesn't matter, we provided full option of other payment methods. They are:
- Bank Money Order or Cashier Check
- Bank to Bank Money Transfer
- Mail Cash by Express Mail Provider (USPS, DHL, UPS, Fedex....)
- Western Union Money Order
- Western Union Money Transfer

At the shopping cart, after you choose this options, all the detail procedure will show to you. Easy!

We Recommend following setting to get a best view of MCE.
- Using Internet Explorerlso,
- Set the screen resolution at 1024 x 768 pixels
- Press F11 key to make a Full View (You can click F11 to restore)

Since many pages at our shop only allow our member to view, so for non-member, you can register first. And for member, please login before browsing these pages:
- View Cart
- My Profile
- Discussion Forum
- Sales Item
- Library Database
- Promotional Scheme

Yes, We DO Of course! From the begining of our business, we are open to the world. ModelCarExpo.com is a Online Shop with No racial, religious, sex and age discrimination. We provide Global Service to over 100 countries. Where ever you are, we can share our wonderful collections with you.

Our Credit Card Payment Provider is Bank of East Asia
Security Control
For security, BEA uses the latest and most advanced technologies widely recognised in the financial service sector and are closely monitored by an independent Security Audit Group so that your personal information, transaction details and the whole process between the involved parties are protected against any risks.

Data Security
By using SET, 128-bit Secure Socket Layer (SSL) v3.0 protocols and other encryption technologies, transmitted data between all parties and our database are fully-protected - so that NO unauthorised access or modification is possible.

Access Control
A unique and self-selected e-mail address is required to access the service, further authenticated by a self-assigned PayDollar Password and bank account authenticated code. Only 5 trial login - attempts and a fixed no-activity time-out period are allowed for each account.

Network Security
All our database is securely protected behind a firewall system.

Security Monitoring / Upgrades
With all-time monitoring of system performance and continuous evaluation of the latest security technologies to be employed, we can counter and minimize any potential threats against the security and privacy of our subscribers.

If you do not have credit card or do not want to use credit card online, it doesn't matter, we provided full option of other payment methods. They are:

- Bank Money Order or Cashier Check
- Bank to Bank Money Transfer
- Mail Cash by Express Mail Provider (USPS, DHL, UPS, Fedex....)
- Western Union Money Order
- Western Union Money Transfer

At the shopping cart, after you choose this options, all the detail procedure will show to you. Easy!

If you use Credit Card, We will charge US Dollar from your Credit Card Company. Then Credit Card Company will charge you your own country currency calculated by exact exchange rate at that day. No additional service charge at all.

If you mail cash, we accept any common currency like USD, AUD, CAD, DMK, NZD, GBP, SFR, YEN, EURO..etc.

If you mail Money Order, we also accept money in term of USD, AUD, CAD, DMK, NZD, GBP, SFR, YEN, EURO..etc.

If you are not sure, please email to us.

If you mail order payment for to us, you can check your payment status by:
- Please click "Check Order" at Top Menu Bar
- Then Enter your ID, Passwords and the Order Number
- Then Press the Order Information in Detail
- Then in the Table, you can find the Payment Date and Status

If you mail cash to us by Express Mail, then you can check with your Express Delivery Company. At the same time, you can tell us the Express Number, so we can check with their local office as well.

If you mail Money Order to us by normal mail, then you can go to the issue bank to cancel it and resend other one to us. If you mail the MO by registered air mail, please inform us the Registration number, so we can check it with our post office.

If you mail cash by normal non-register mail, sorry that we can do nothing while you do not follow our payment instruction to send the payment. You must response to the lost.

Air Mail - defined as Registered Air Mail Parcel

Every Register Air Mail Parcel have its own Barcode.

- Every Registered Air Mail Parcel need receiver Sign Up to take the Parcel. Even when no receiver at home, the parcel will be brought back to Post Office and you will be informed to pick up. This prevent the risk of stole of parcel.

- Each Registered Air Parcel, we will get a Receive. So, in the Case of Losing of parcel, we will fill in the Tracking Form at Post Offer by attach a copy of the Receive. Then Our Post Office will start an investigation and send us a Hard Copy Report after two weeks. If the Tracking process the Lost of Parcel is due to the Careless of Post Office Staff. Then the Post Office will refund to us.

Surface Mail - defined as Normal Surface Mail Parcel

Every Surface Parcel also comes with a Register Code.

- But we do not recommend this kind of shipping to country out of Aisa. It required a very very long delivery time to delivery parcel to America and Europe (About 2 months).

-The parcel usually very huge and heavy (10kg -100kg), so as you can imagine that if your order of 2 kg are put under an 80kg parcel, whatever how strong of the parcking, it would totally collapse.

-So, we can not guarantee and so cannot response to the surface parcel arrival condition.

Express Mail - defined as SpeedPost.

- Speedpost is Hong Kong's own internationally operated courier service, renowned for its reliable and efficient transmission of documents and merchandise to over 90 destinations worldwide, and for hosting the largest network coverage in China.

- Speedpost not only offers next day delivery service to most major cities around the globe, we make sure it happens.

- Provide 24 hours online tracking, included the registered service, insurance service.

You can check the shipping time of your parcel by:

- Enter Check Order Page at Top Menu Bar
- Login with with ID, Password and the Order Number
- Then you can see the expected arrival time of the order

If your parcel haven't arrive,

- Firstly, you must use our check order function to check the order.
- If you find it haven't arrived after the expected arrival date
- Then you can mark down the parcel number
- Go to your nearest Post Office to check.
- Tell the staff the number and ask is there a parcel from Hong Kong
- If you still cannot find the parcel, please email to us

Our experience tell us, the Late arrival due to many reasons:

-It may delay by custom inspection, then the parcel will delay 3-5 days.

-Secondly, it may due to the improper procedure of Post Office, as we send the parcel by registered mail, it need you to sign up to pick the parcel. So, as there was no one at home at delivery time, then the postman must bring the parcel back for second delivery. But, there was many case that the postman do not leave any memo to you to let you know, so the parcel left at Post Office for a long time until you send email to us.

-Due to bad weather, we experience that one parcel we sent to Ohio, and it need to reach New York first and undertake central distribution. But at New York, there was a big snow for a week time, all the transportation stopped by the bad weather. So, the customer receive the parcel three weeks after the sending date.

According to the delivery method we provided, only Express Mail can be tracked 24 hrs online. While the Air and Surface mail cannot be checked the status online. It is similar to the situation that you send a letter in post office, you cannot track "Where is the Letter" . However, since all the parcel we sent have their own registration number. So, it can be check if it lost or late arrive after fill out the investigation form, but not real time, it need 2 weeks time to check about.

We do not recommend this kind of shipping to country out of Aisa because It required a very very long delivery time to delivery parcel to America and Europe (About 2 months).

Also, The parcel usually very huge and heavy (10kg -100kg), so as you can imagine that if your order of 2 kg are put under an 80kg parcel, whatever how strong of the parcking, it would totally collapse.

So, we can not guarantee and so cannot response to the surface parcel arrival condition.

We pack your parcel by using our heart!

If you heard abour ModelCarExpo, you will know that our reputation was based on our best packing! That's why our overseas order increase month by month without decline in past three years.

We have 650 ratings at Ebay from over 1000 transactions, that mean if just count with our experience with Ebay Parcels, we already have over 1000 parcel packing experience!! And in fact, our shops orders number are square of that amount. That's why we can make na items with weak parts arrive in perfect condition.

Our confident was gained from our practical experience!

Simple! Return the parcel to us. When you pick up the parcel at Post Office or in front of the postman. If you find the parcel come with Apparently demage, please check the items inside at once. If it is demaged, please refuse it at once. Let it return to us, then you need not pay any shipping. After the parcel arrive to us, we will resend and repack the order to you.

To see the Difference, please click the Introduction Tour at Left Menu Bar, then you can see all the details.

To cancel the Membership in MCE.

- Please Login with your ID and Password
- Go to My Profile Section at Top Right Menu Bar
- Choose My Profile Edit Page
- At Bottom of the Page, press the Cancellation button

You can change your Contact Information and Favor Record by

- Login with your ID and Password
- Enter My Profile at Top Right Menu Bar
- Choose My Profile Edit Page
- Follow the Instruction at that page

If you want to upgrade your membership

- Please visit our Introduction Tour at Left Menu Bar
- Please Login with your ID and Password
- Then please go to My Profile at Top Right Menu Bar
- Choose the My Profile History Page to check Your Order History
- If you meet the requirements and decide to upgrade
- Then fill in the Upgrade Application Form

We can say that we don't recommend you to share your own membership with others. Of course, if you share it with your son, your father or your family members, we will not prohibit you to do that at all. But we must remind that please don't let others know your ID and password. It is because if you let your child login your account and he carelessly cancel your membership, we cannot recover your info and history at all.

And in case of you are our Premium and VIP member, you always ask us to send your orders to different address. Then we may assume that you abuse your membership discount and share your benefits with other disqualify customers. Then we will kindly ask you not to do that.

Generally, Every Items we can offer at Wholesale Price, but only regular and common item can be offer at Wholesale quantity. Please follow the procedures:

- Register to be our wholesale member
- Email us what item and quantity you need
- We will quote a price for you.
- If you interest specific same kind of items, we can asign a fixed discount to you
- You can use our shopping cart to place order on the items you specify

Yes, in order to buy the items at wholesale price, please contact us for details.

The most basic rule is you are wholesale and doing business related to Any Model Cars.

- Please click "Introduction Tour" at Left Menu Bar at Home Page
- Read it page by page
- At last page, you can find the Application Form
- Fill in the Form
- Then we will inform you to submit some proving documents.
- Then we will send you a confirmation emails after examination

If you find there is some missing items when the parcel arrived. Please email to me at once. We will investigate and recheck our record. And if we found there was some mistake or accident happen. We will re-send the items.

In our history, we usually re-send the items even we doubt our customer lie to us. But if we found that a dishonest customer cheat us repeatedly. Then we will consider terminate his membership.

When you find some broken item(s) inside the parcel. We will ask you return the broken items or send a photo to us. Then we will re-send the item to you.

If you find the items different from the photo in our shop. There is some possibility:

1. If you find the color of the items different from the color show on the screen, this may due to the setting or the sensibility of the Monitor, especially you find the color darker or paler than actual. In this case, we welcome you to return the item within 7 days after arrive day. But we will not refund the shipping cost.

2. If you find the color Highly different with the photo, like yellow item arrive at red. Blue item arrive at Orange. Then sure we welcome you to return the item and we will response to pay for the shipping and refund to you.

3. If you find the items with obvious different feature with the photo, like #11 racer arrive at #12 racer. Then sure we make a mistake. Then sure we welcome you to return the item and we will response to pay for the shipping and refund to you.

If your parcel haven't arrive,

- Firstly, you must use our check order function to check the order.
- If you find it haven't arrived after the expected arrival date
- Then you can mark down the parcel number
- Go to your nearest Post Office to check.
- Tell the staff the number and ask is there a parcel from Hong Kong
- If you still cannot find the parcel, please email to us

Our experience tell us, the Late arrival due to many reasons:

-It may delay by custom inspection, then the parcel will delay 3-5 days.

-Secondly, it may due to the improper procedure of Post Office, as we send the parcel by registered mail, it need you to sign up to pick the parcel. So, as there was no one at home at delivery time, then the postman must bring the parcel back for second delivery. But, there was many case that the postman do not leave any memo to you to let you know, so the parcel left at Post Office for a long time until you send email to us.

-Due to bad weather, we experience that one parcel we sent to Ohio, and it need to reach New York first and undertake central distribution. But at New York, there was a big snow for a week time, all the transportation stopped by the bad weather. So, the customer receive the parcel three weeks after the sending date.

Before confirm the Parcel is lost, of course, you should go through the Parcel "Late Arrival" investigate procedures. Then we will fill out the investigation form at Post Office for your parcel. Our Post Office need two weeks time to release the investigation report. Then once the parcel losting is confirmed, our post office will refund the cost of item (According your filled in value) and the shipping.

Then we will refund to you or resend the item to you. Usually in these case, we will do some make up for you.

No, As our provided service is nearly perfect;

Yes, you can ask us to search model cars for you. In fact, our policy is want to offer different items as much as possible. But please understand:

- We will guarantee to search the items only related to our shops style. If you need to search doll, camera....sorry we really do not familia with the source and cannot help you at all.

- we will go to Malaysia for Fomula-1 & JGTC Racing, go to Japan for JGTC, go to Toy Show in China & German, go to Japan for free market to find different rare models. Contact dealer shops in Asia, Europe and America to find models.

- We do not guarantee we can find it and do not guarantee can find it in a short time. But we promise that we will inform you at once when we found the item.

Yes, we do have seond hand catalogue

We welcome members provide the photos and price details to us.

We cannot help to bid Yahoo Japan Auctions, but we can help in finding Japan Model Cars

At our new shop, all the items set at lowest price. And we provide as much as four types of membership to fit customer needed. More you order, higher the discount. So, we may not provided further discount in most general case.

Yes, of course, you can contact us by Email, Telephone and Fax: